• Glasgow Office

    Suite 5
    The Garment Factory
    10 Montrose Street
    Glasgow
    G1 1RE

  • 0141 331 5100

  • London

    Office 1
    1 Coldbath Square
    Farringdon
    London
    EC1R 5HL

  • 020 7100 3715

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Complaint Resolution
If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can address your concerns promptly. However, if you feel we have not satisfactorily resolved your complaint, you have the right to refer your complaint to the Financial Ombudsman Service, an independent body that arbitrates on complaints about financial products and services.

You can contact the Financial Ombudsman Service at:

Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London, E14 9SR

Freephone: 0800 023 4567
Or: 0300 123 9123

For further information, please visit their website at www.financial-ombudsman.org.uk

Please note, you must refer your complaint to the Financial Ombudsman within six months of the date on our final response.